Seminar „Innovative public service at the example of e-residency“ 4-5th of March


Partisipation by invitation only.

As a country, our policies and services always need to be in constant development. Citizens, entrepreneurs and the quickly changing circumstances of our society demand that. This means that the public sector always has to be in the process of renewal and innovation.

On a global scale, Estonia is quite an innovative country. At the same time, innovation has not become an integrated daily practice of the whole public sector yet. It seems there still is a lack of skills and knowledge on this topic.

We invite you to a seminar where we introduce to you some great tools and world practices on how to better initiate and plant innovation. With the help of user centered design, we mostly focus on developing more effective and convenient services.

We also want to right away put that knowledge into practice. For that we will work on the design and public services related to e-residency. 
(Read more about e-residency here.)
Agenda DAY 1 – Visit to the E-Estonia showroom
March 4
Address: Lõõtsa 2a, Tallinn
Language: English

15.30 – 17.00 Public briefing and an opportunity to try out some of the Estonian public e-services.
E-solutions for public and private sector (for example: internet elections, e-tax, e-banking, electronic company registration, e-police, electronic ID card and Mobile ID). Also an overview of the e-residency project concept and developments. DAY 2 – „Innovative public service at the example of e-residency“
March 5
Address: Kultuurikatel, Põhja pst 27a, Tallinn.
Language: Estonian/English 9.00 – 9.15      Arrival, morning coffee
9.15 – 9.30      Opening speech of a government representative
9.30 – 9.45      Skype greeting from Geoff Mulgan, Innovation Charity Nesta
9.45 – 10.45    Keynote speech, Marco Steinberg, Snowcone&Haystack, 2008-2013 strategic design manager from the Finnish Innovation Foundation Sitra
10.45 – 11.00  „Innovative approach to the services of the Social Insurance Fund“
Juta Saarevet, director of the Social Insurance Fund
11.00 – 11.30  Coffee and ice cream
11.30 – 12.00  Vision and current status of e-residency – Kaspar Korjus
12.00 - 12.45   E-residency users, persona introductions
12.45 – 13.45  Lunch and networking
13.45 - 14.00   Introduction to service design and a brief overview of design tools
14.00 – 15.30  Group work: personas and user cases
15.30 – 16.30  Group work: user journey
16.30 – 17.00  Presenting the results (user journey) of the groupwork
Group work is supervised and led by service designers Hede Kerstin Luik,Jannus JaskaAnts Lusti