CollectNet, leader in the sector of robotics based parcel deliveries, addressed Mobi Lab to design their user experience and develop their different mobile services and products.

Working hand by hand with CollectNet for long time has given Mobi Lab the fulfillment of seeing the product grow since its early days. One of the main challenges of the project was to perform an extensive user research in order to identify all possible target groups, recognize their needs and map every single user scenario and journey. For this case study we took one of the personas we created and went through a day in her life, explaining different scenarios.

Smart deliveries one tap away

A revolution in the parcel delivery industry. CollectNet and Mobi Lab teamed up to offer the best user experience and make deliveries easy and accessible for everyone.

Meet Jane

Jane is a young lady from Viljandi. She lives together with her family: boyfriend Markus, little son Martin and a kitten.  Despite being busy with her daily job, she still finds the time to run a knitting business thanks to CollectNet. Jane starts her day and leaves the house.

Delivering packages to the door

Jane likes to deliver her handicraft straight to her client’s door, even when they are not at home. Thanks to CollectNet cloud-based smart mailbox service for buildings she can open her client’s mailbox with the application and leave the order.

Code as a key

Jane is going on a long-awaited vacation with her boyfriend on the weekend. Her parents will come from Tartu to look after Martin and the kitten.  Jane deposits her spare keys at the most convenient PackRobot. Her parents can collect the keys with the package opening code.

Scan and collect

Jane has ordered some yarn online and she would like to collect them from the store’s smart mailbox. By using the locker scanner on the application she can scan the QR code on the mailbox and collect her purchases without standing in the shopping line.


Jane receives a push notification that her parents have collected the keys. It’s a big relief for her and she can keep her focus on her work.

Delivery history

Day’s been busy as usual. After finishing work Jane finally reaches home. She checks the history in the application to make sure all her clients have received the deliveries as planned. Finally, it’s time to relax with family.

UX, Mobi Lab